よくある質問

Across NZ, we aim to get the product to your door within 4 working days, but it is usually 2 days. Australia can take up to 14 days, but it usually takes less than this. The United States can take 2-3 weeks.

We have a shop at 30 West Coast Road, Yaldhurst, Christchurch, 7676, where we display most of our products. Due to our range of so many (over 70) wool throws, we usually don't have all these on display but can arrange for them to be brought to the shop, along with any other products, if they are in stock. We also have a showroom displaying a limited range of our products at Designmade Christchurch, 400 Barbadoes Street, Christchurch Central City, Christchurch 8013.

We only accept exchanges not refunds, if you are needing to exchange a product you will be charged an additional delivery charge.  Please do take the time and choose carefully.

We offer a fully tracked service for all orders. You will be sent an email once the package has been picked up, and from there, your tracking number will be attached. You will also receive updates when the parcel moves and a final update when it has been delivered so that you know when it has arrived.

弊社では、すべての注文に完全な追跡サービスを提供しています。荷物が集荷されるとメールが送信され、そこから追跡番号が添付されます。荷物が移動したときには更新情報が届き、配達されたときには最終更新情報が届くので、いつ到着したかがわかります。

ニュージーランド全土では、4 営業日以内に商品をお届けすることを目指していますが、通常は 2 日です。オーストラリアでは最長 14 日かかる場合がありますが、通常はそれよりも短くなります。米国では 2 ～ 3 週間かかる場合があります。

注文が間違った住所に配達され、再送する必要がある場合には、追加の配達料金も請求されます。

Wool is considered to be hypoallergenic due to its unique natural properties. Unlike synthetic materials, wool fibres are breathable, which allows air to circulate and prevents the growth of bacteria and mould that can trigger allergies. Wool fibres are also resistant to dust mites, which are a common allergen. Additionally, wool does not absorb moisture as readily as synthetic fibres, which can lead to the development of mould and mildew.

Yes, all our wool products are washable. Below is a handy guide on how each of our products can be washed. If you have any more questions, feel free to reach out to me by email or social media. 

THROWS:

• Do not wash your throw in the washing machine. The heat can cause shrinkage, and the spinning can cause loss of shape. 
• This product is not suitable for bleaching. 
• When ironing this product, use a cool setting with a max temperature of 110 degrees Celcius. 
• Cleaning this product will require professional dry cleaning.  

BEDDING BLANKETS:

Wool is a 100% natural fibre and with the right care our blankets and throws can last for generations. We recommend dry cleaning.

How easy is it to look after knitwear?

It’s not that difficult to look after your wool. It may not be as simple as other garments which can be thrown in a washing machine, but it’s not as hard as many believe. If you follow the instructions carefully you’ll discover that it will be worth the extra effort.

How do I wash my cashmere?

Most of our wool is hand wash unless otherwise stated. Do not wring or rub as this will stretch your garment. Rinse thoroughly but carefully and dry flat on a towel to help soak up any excess water.

How do I store my cashmere?

During the warmer months, chances are your knitwear won’t be worn as much as they were during the winter. Because of this you need to ensure that they are properly stored and protected. Always ensure your cashmere is clean before storing it.

For international orders outside New Zealand, it is up to you as the customer to clear any customs issues if they arise. We have never had any orders overseas, but checks and clarences can happen.

しばらく経っても荷物が移動しない場合は、NZ 郵便追跡システムで当社にご連絡ください。当社から NZ 郵便代理店に連絡いたします。

Please contact us if your parcel has not moved after a while via the NZ Post tracking system and we will get in touch with our NZ Post agent.

If an order is delivered to an incorrect address and needs to be sent again, you will be charged for additional delivery. If the product has not been sent yet, we can change this for you to ensure it gets delivered to the correct address.