常见问题

Across NZ, we aim to get the product to your door within 4 working days, but it is usually 2 days. Australia can take up to 14 days, but it usually takes less than this. The United States can take 2-3 weeks.

We have a shop at 30 West Coast Road, Yaldhurst, Christchurch, 7676, where we display most of our products. Due to our range of so many (over 70) wool throws, we usually don't have all these on display but can arrange for them to be brought to the shop, along with any other products, if they are in stock. We also have a showroom displaying a limited range of our products at Designmade Christchurch, 400 Barbadoes Street, Christchurch Central City, Christchurch 8013.

We only accept exchanges not refunds, if you are needing to exchange a product you will be charged an additional delivery charge.  Please do take the time and choose carefully.

We offer a fully tracked service for all orders. You will be sent an email once the package has been picked up, and from there, your tracking number will be attached. You will also receive updates when the parcel moves and a final update when it has been delivered so that you know when it has arrived.

我们为所有订单提供全程跟踪服务。包裹被取走后，您将收到一封电子邮件，其中会附上您的跟踪号。您还将收到包裹移动时的更新信息以及包裹送达后的最终更新信息，以便您知道包裹何时到达。

在新西兰，我们的目标是在 4 个工作日内将产品送到您家门口，但通常需要 2 天。澳大利亚可能需要最多 14 天，但通常需要的时间更短。美国可能需要 2-3 周。

如果订单送达了错误的地址并需要重新发送，您还需要支付额外的送货费用。

Wool is considered to be hypoallergenic due to its unique natural properties. Unlike synthetic materials, wool fibres are breathable, which allows air to circulate and prevents the growth of bacteria and mould that can trigger allergies. Wool fibres are also resistant to dust mites, which are a common allergen. Additionally, wool does not absorb moisture as readily as synthetic fibres, which can lead to the development of mould and mildew.

Yes, all our wool products are washable. Below is a handy guide on how each of our products can be washed. If you have any more questions, feel free to reach out to me by email or social media. 

THROWS:

• Do not wash your throw in the washing machine. The heat can cause shrinkage, and the spinning can cause loss of shape. 
• This product is not suitable for bleaching. 
• When ironing this product, use a cool setting with a max temperature of 110 degrees Celcius. 
• Cleaning this product will require professional dry cleaning.  

BEDDING BLANKETS:

Wool is a 100% natural fibre and with the right care our blankets and throws can last for generations. We recommend dry cleaning.

How easy is it to look after knitwear?

It’s not that difficult to look after your wool. It may not be as simple as other garments which can be thrown in a washing machine, but it’s not as hard as many believe. If you follow the instructions carefully you’ll discover that it will be worth the extra effort.

How do I wash my cashmere?

Most of our wool is hand wash unless otherwise stated. Do not wring or rub as this will stretch your garment. Rinse thoroughly but carefully and dry flat on a towel to help soak up any excess water.

How do I store my cashmere?

During the warmer months, chances are your knitwear won’t be worn as much as they were during the winter. Because of this you need to ensure that they are properly stored and protected. Always ensure your cashmere is clean before storing it.

For international orders outside New Zealand, it is up to you as the customer to clear any customs issues if they arise. We have never had any orders overseas, but checks and clarences can happen.

如果您的包裹在一段时间后仍未通过新西兰邮政跟踪系统移动，请与我们联系，我们将与我们的新西兰邮政代理取得联系。

Please contact us if your parcel has not moved after a while via the NZ Post tracking system and we will get in touch with our NZ Post agent.

If an order is delivered to an incorrect address and needs to be sent again, you will be charged for additional delivery. If the product has not been sent yet, we can change this for you to ensure it gets delivered to the correct address.